City websites: usability rankings

Name: Project ScanGov City websites: usability rankings
Creator: ScanGov
License: https://creativecommons.org/licenses/by/4.0/

Project ScanGov usability rankings for U.S. city government websites, with the most common failures.

Sites: 267
Last scan: 10/9/2026

F 51

Average usability score of 215 fully scanned city sites

215 of 267

City sites fully scanned. We couldn't fully scan 52, so they're listed without grades

Fully scanned city sites earning an A for usability (9 sites)

80%

Fully scanned city sites earning a D or F for usability (171 sites)

How U.S. city usability scores are distributed

Smoothed distribution of the 215 fully scanned U.S. city sites, score 0 to 100. Height shows how many sites score near each value.

Average

View the data table

How U.S. city usability scores are distributed
Score range	Sites
0 to 9	0
10 to 19	0
20 to 29	17
30 to 39	72
40 to 49	20
50 to 59	32
60 to 69	30
70 to 79	16
80 to 89	19
90 to 100	9

U.S. city sites by usability grade

Share of the 215 fully scanned U.S. city sites in each grade band

All U.S. city sitesA (90 to 100): 4% (9 sites)B to C (70 to 89): 16% (35 sites)D to F (below 70): 80% (171 sites)

A (90 to 100)
B to C (70 to 89)
D to F (below 70)

View the data table

U.S. city sites by usability grade
Group	A (90 to 100)	B to C (70 to 89)	D to F (below 70)
All U.S. city sites	4% (9)	16% (35)	80% (171)

Most common usability failures among U.S. city sites

Share of the 215 fully scanned U.S. city sites failing each check. A site can fail more than one check. Each check links to its standard and how to fix it.

Open Graph image alt98% (211 of 215 sites)
Open Graph site name80% (173 of 215 sites)
Open Graph description71% (152 of 215 sites)
Open Graph type70% (150 of 215 sites)
Open Graph image67% (144 of 215 sites)

View the data table

Most common usability failures among U.S. city sites
Check	Share failing	Sites failing
Open Graph image alt	98%	211
Open Graph site name	80%	173
Open Graph description	71%	152
Open Graph type	70%	150
Open Graph image	67%	144

What each check means

Open Graph image alt. The social media preview image has alt text for screen readers. Screen readers cannot describe shared images.
Open Graph site name. The site has a name for social media and browser display. Site name missing in social media shares.
Open Graph description. The page has a description for social media previews. Shared links have no description on social media.
Open Graph type. The page declares its content type for social media cards. Social media shows wrong content type.
Open Graph image. The page has a preview image for social media cards. Shared links have no image on social media.

All city sites by usability score

Site rankings
Rank	Site	Checks passed	Grade
1	toledo.oh.gov City of Toledo, OH	16 of 16 checks pass	A
2	stgeorgela.gov City of Baton Rouge, LA	15 of 16 checks pass	A
2	virginiabeach.gov City of Virginia Beach, VA	14 of 15 checks pass	A
2	scottsdaleaz.gov City of Scottsdale, AZ	15 of 16 checks pass	A
2	moval.gov City of Moreno Valley, CA	15 of 16 checks pass	A
2	roundrocktexas.gov City of Round Rock, TX	15 of 16 checks pass	A
2	stlouis-mo.gov City of St. Louis, MO	15 of 16 checks pass	A
2	huntsvilleal.gov City of Huntsville, AL	15 of 16 checks pass	A
2	rochestermn.gov City of Rochester, MN	15 of 16 checks pass	A
3	tampa.gov City of Tampa, FL	14 of 16 checks pass	B
3	cabq.gov City of Albuquerque, NM	14 of 16 checks pass	B
3	cityofsacramento.gov City of Sacramento, CA	14 of 16 checks pass	B
3	alexandriava.gov City of Alexandria, VA	14 of 16 checks pass	B
3	santaclarita.gov City of Santa Clarita, CA	14 of 16 checks pass	B
3	providenceri.gov City of Providence, RI	14 of 16 checks pass	B
4	thorntonco.gov City of Thornton, CO	13 of 16 checks pass	B
4	chandleraz.gov City of Chandler, AZ	13 of 16 checks pass	B
4	nola.gov City of New Orleans, LA	13 of 16 checks pass	B
4	clevelandohio.gov City of Cleveland, OH	13 of 16 checks pass	B
4	portland.gov City of Portland, OR	13 of 16 checks pass	B
4	fortworthtexas.gov City of Fort Worth, TX	13 of 16 checks pass	B
4	stpaul.gov City of Saint Paul, MN	13 of 16 checks pass	B
4	coralsprings.gov City of CORAL SPRINGS, FL	13 of 16 checks pass	B
4	corpuschristitx.gov City of Corpus Christi, TX	13 of 16 checks pass	B
4	knoxvilletnpolice.gov City of Knoxville, TN	13 of 16 checks pass	B
4	coronaca.gov City of Corona, CA	13 of 16 checks pass	B
4	burbankca.gov City of Burbank, CA	13 of 16 checks pass	B
4	cstx.gov City of College Station, TX	13 of 16 checks pass	B
5	charleston-sc.gov City of Charleston, SC	12 of 16 checks pass	C
5	phoenix.gov City of Phoenix, AZ	12 of 16 checks pass	C
5	cityofhumbletx.gov City of Humble, TX	12 of 16 checks pass	C
5	minneapolismn.gov City of Minneapolis, MN	12 of 16 checks pass	C
5	columbus.gov City of Columbus, OH	12 of 16 checks pass	C
5	southbendin.gov City of South Bend, IN	12 of 16 checks pass	C
5	pompanobeachfl.gov City of Pompano Beach, FL	12 of 16 checks pass	C
5	indianhill.gov Village of Indian Hill, OH	12 of 16 checks pass	C
5	como.gov City of Columbia, MO	12 of 16 checks pass	C
5	ontarioca.gov City of Ontario, CA	12 of 16 checks pass	C
5	memphistn.gov City of Memphis, TN	12 of 16 checks pass	C
5	columbiasc.gov City of Columbia, SC	12 of 16 checks pass	C
5	wilmingtonnc.gov City of Wilmington, NC	12 of 16 checks pass	C
5	cityofmadison.com City of Madison, WI	12 of 16 checks pass	C
6	cityofhunterscreek.com City of Hunters Creek Village, TX	11 of 15 checks pass	C
6	berkeleyca.gov City of Berkeley, CA	11 of 15 checks pass	C
7	helenamt.gov City of Helena, MT	11 of 16 checks pass	D
7	rentonwa.gov City of Renton, WA	11 of 16 checks pass	D
7	sa.gov City of San Antonio, TX	11 of 16 checks pass	D
7	cambridgema.gov City of Cambridge, MA	11 of 16 checks pass	D
7	gainesvillefl.gov City of Gainesville, FL	11 of 16 checks pass	D
7	grandrapidsmi.gov City of Grand Rapids, MI	11 of 16 checks pass	D
7	normanok.gov City of Norman, OK	11 of 16 checks pass	D
7	ggcity.org City of GARDEN GROVE, CA	11 of 16 checks pass	D
7	birminghamal.gov City of Birmingham, AL	11 of 16 checks pass	D
7	waco-texas.com City of Waco, TX	11 of 16 checks pass	D
7	greshamoregon.gov City of Gresham, OR	11 of 16 checks pass	D
7	pittsburghpa.gov City of Pittsburgh, PA	11 of 16 checks pass	D
7	siouxfalls.gov City of Sioux Falls, SD	11 of 16 checks pass	D
7	amarillo.gov City of Amarillo, TX	11 of 16 checks pass	D
7	tacoma.gov City of Tacoma, WA	11 of 16 checks pass	D
7	joliet.gov City of Joliet, IL	11 of 16 checks pass	D
7	sgcityutah.gov City of St. George, UT	11 of 16 checks pass	D
7	syr.gov City of Syracuse, NY	11 of 16 checks pass	D
8	cityofvancouver.us City of Vancouver, WA	10 of 16 checks pass	D
8	reno.gov City of Reno, NV	10 of 16 checks pass	D
8	thecityofhedwigvillage.com City of Hedwig Village, TX	10 of 16 checks pass	D
8	arlingtontx.gov City of Arlington, TX	10 of 16 checks pass	D
8	quincyma.gov City of Quincy, MA	10 of 16 checks pass	D
8	capecoral.gov City of Cape Coral, FL	10 of 16 checks pass	D
8	miami.gov City of Miami, FL	10 of 16 checks pass	D
8	stocktonca.gov City of Stockton, CA	10 of 16 checks pass	D
8	sandyspringsga.gov City of Sandy Springs, GA	10 of 16 checks pass	D
8	miramarfl.gov City of Miramar, FL	10 of 16 checks pass	D
8	orlando.gov City of Orlando, FL	10 of 16 checks pass	D
8	lansingmi.gov City of Lansing, MI	10 of 16 checks pass	D
9	fayetteville-ar.gov City of Fayetteville, AR	9 of 16 checks pass	F
9	morganspoint-tx.com City of Morgan’s Point, TX	9 of 16 checks pass	F
9	allentx.gov City of Allen, TX	9 of 16 checks pass	F
9	bouldercolorado.gov City of Boulder, CO	9 of 16 checks pass	F
9	northcharleston.org City of North Charleston, SC	9 of 16 checks pass	F
9	sandiego.gov City of San Diego, CA	9 of 16 checks pass	F
9	tucsonaz.gov City of Tucson, AZ	9 of 16 checks pass	F
9	jacksonville.gov City of Jacksonville, FL	9 of 16 checks pass	F
9	huntingtonbeachca.gov City of Huntington Beach, CA	9 of 16 checks pass	F
9	houstontx.gov City of Houston, TX	9 of 16 checks pass	F
9	savannahga.gov City of Savannah, GA	9 of 16 checks pass	F
9	charlestonwv.gov City of Charleston, WV	9 of 16 checks pass	F
10	arvadaco.gov City of Arvada, CO	8 of 16 checks pass	F
10	cityofrc.us City of Rancho Cucamonga, CA	8 of 16 checks pass	F
10	harriscountytx.gov City of Harris County, TX	8 of 16 checks pass	F
10	independencemo.gov City of Independence, MO	8 of 16 checks pass	F
10	bellevuewa.gov City of Bellevue, WA	8 of 16 checks pass	F
10	charlottenc.gov City of Charlotte, NC	8 of 16 checks pass	F
10	cincinnati-oh.gov City of Cincinnati, OH	8 of 16 checks pass	F
10	cityofconroe.org City of Conroe, TX	8 of 16 checks pass	F
10	bridgeportct.gov City of Bridgeport, CT	8 of 16 checks pass	F
10	austintexas.gov City of Austin, TX	8 of 16 checks pass	F
10	cityofboise.org City of Boise, ID	8 of 16 checks pass	F
10	rva.gov City of Richmond, VA	8 of 16 checks pass	F
10	cityoftulsa.org City of Tulsa, OK	8 of 16 checks pass	F
10	seattle.gov City of Seattle, WA	8 of 16 checks pass	F

Rank · Status · Grade

Page 1 of 3

About usability

Optimize content structure so users quickly find what they need.

Why it's important

Well-written pages help people understand laws, services, and procedures without confusion, reducing calls and office visits.

Risks

Users cannot understand your information.

Guidance

What we use to grade usability:

Standards

Grades/scores

Usability grades/scores on Project ScanGov

ScanGov

How ScanGov supports usability

About this data

ScanGov scans the homepage of the main website of each city on our city list. Scores come from the checks listed on standards.scangov.org. Sites were scanned between 7/21/2026 and 10/2/2026; each site's report shows its own scan date. A site counts as fully scanned when its homepage returned successfully and sent the scanner its page content. Averages, grade shares, failure rates, and ranks use fully scanned sites only. We weren't able to fully scan 52 sites because they did not respond, blocked the scanner, or returned no page content. They appear in the table without grades, each with its scan status, and are left out of every figure. Grades follow the ScanGov grade scale, and rank follows the ScanGov ranking method. The full dataset, including every county's raw results, is published in the ScanGov data repository.

City websites: usability rankings

How U.S. city usability scores are distributed

City sites by usability grade

U.S. city sites by usability grade

Most common usability failures among U.S. city sites

What each check means

All city sites by usability score

About usability

Why it's important

Risks

Guidance

Standards

Grades/scores

ScanGov

About this data